It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. Steve's Appliance Spares will inspect the faulty product within 7 days of notice and offer to replace or refund your purchase depending on which option you wish to choose. We reserve the right to refuse a warranty claim where the goods have been damaged, improperly used, or for electrical products, not installed by a registered Electrician, Plumber, service agent or suitably qualified person. We will not reimburse third-party shipping costs if the return label is not used. In the event an item has failed, we will cover the freight cost of the replacement as well as supply a return label to ship back to us. The cost of installing an original or replacement part is the customers responsibility.įor electrical parts, we require proof of installation of the service part by an electrical worker. Warranty ClaimsĪll our items come with minimum 12 months warranty.Įlectrical service parts must be installed by a registered electrical worker or plumber depending on the part purchased. If you've made a mistake and want to buy the correct item, this fee will be waived. Shipping costs are non-refundable and the cost of returning an incorrect / non-faulty item is the buyers responsibility.Ī restocking fee will apply to returns, equal to 20% of the part cost - this excludes items being exchanged for the correct part. Mail.ĭue to ICE privacy restrictions, in order for ERO to share information with someone other than the subject of the request, the agency requires a signed privacy waiver or, for the noncitizen’s legal representative, a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative.įor further assistance after contacting the field office, please contact ERO via email at or by calling the ICE Detention and Reporting and Information Line (1-88).Incorrectly ordered and non-faulty items must be returned to Steve's Appliance Spares within 14 days of ordering in unused, original packaging / original condition supplied. ![]() ![]() ![]() To send sensitive personal information to ERO in a secure manner, please send your inquiry via U.S. Please be aware that in choosing this mode of communication any sensitive personal information sent is not secure. Requests, inquiries, and concerns may be submitted using the ERO Contact Form. Noncitizens may also check the status of their case using the Executive Office for Immigration Review’s Automated Case Information system online or at 80 (TDD: 80), or by contacting the local Immigration Court handling their case. Concerns related to immigration court proceedings should be directed to the Office of the Principal Legal Advisor (OPLA) field location handling the case.Concerns or questions regarding ERO practices, policies, or programs should be directed to the local field liaison.To ensure transparency and collaboration, ICE encourages its stakeholders to contact the agency with any questions or concerns: immigration laws.ĮRO manages all aspects of the immigration enforcement process through the operation of 25 field offices nationwide that report to ERO headquarters.ĮRO is committed to transparency, collaboration and resolving concerns with community stakeholders. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO) mission is to protect the homeland through the arrest and removal of those noncitizens who undermine the safety of our nation’s communities and the integrity of U.S.
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